Conference Other Deloitte Shared Services Conference 2023

GBS leaders must prioritize imagining the impossible to deliver impactful services. Questioning industry norms and rethinking delivery methods is vital for GBS to continue providing value to the enterprise. Establishing a customer-centric brand can improve the perception of GBS. True digital disruption requires scale and a culture of change and creativity. GBS has the potential to be a primary disruptor by combining cutting-edge solutions, digital capabilities, and a mindset of continuous change. While data can be overwhelming, GBS can add value by becoming an insights-driven organization. By centralizing enterprise data and utilizing analytical capabilities, actionable insights can drive real business impact.