Conferencia Otro Annual Customer Experience Management Summit 2023

Cohesive and Consistent Customer Experiences Across Multiple Channels"Despite uncertain times, many companies are still actively undergoing transformational processes. CX professionals are constantly researching new methods to effectively communicate with customers, implementing omnichannel strategies, and experimenting to improve their organisation's success. However, it can be difficult for leaders to determine which areas to prioritise in order to meet customer expectations, as these expectations are constantly evolving. CX departments are under increasing pressure to deliver business outcomes through their customer experience programs. Join our 14th Annual Customer Experience Management Summit, on 4th – 5th October 2023 in Vienna to address various issues of a personalisation strategy, emotional connection with the customer, ways to overcome unexpected challenges, power of brand partnerships and more