Events Other Vienna, Austria 2023

Redefine Customer Experience"Customer service is going through a stage of maturity where people are investing a lot in the workforce and technology. Every business aspires to provide exceptional customer service as it is the ideal form of transforming the contact centre into a Sales Centre of Excellence (CoE). It is important to know how to enhance agentsa€™ satisfaction and increase their feedback in turbulent times and focus on providing more immersive customer experiences through augmented and virtual reality. Join our panel of experts as they talk about how to implement digital self-service strategies and create superhuman agents by comprehending customer expectations.

The field of veterinary ethics is gaining momentum and attending to ethical challenges faced by veterinary professionals. It is now an institutionalized field encompassing both empirical and normative ethics, contributing to ethical standards and codes of conduct. The Veterinary Ethics conference in Vienna aims to further institutionalize the field by facilitating conversations among researchers, veterinary professionals, and representatives of the profession.

Cohesive and Consistent Customer Experiences Across Multiple Channels"Despite uncertain times, many companies are still actively undergoing transformational processes. CX professionals are constantly researching new methods to effectively communicate with customers, implementing omnichannel strategies, and experimenting to improve their organisation's success. However, it can be difficult for leaders to determine which areas to prioritise in order to meet customer expectations, as these expectations are constantly evolving. CX departments are under increasing pressure to deliver business outcomes through their customer experience programs. Join our 14th Annual Customer Experience Management Summit, on 4th – 5th October 2023 in Vienna to address various issues of a personalisation strategy, emotional connection with the customer, ways to overcome unexpected challenges, power of brand partnerships and more

Protect Your Cyberspace - New Security Practices to Mitigate Growing Cyber Threats"In today's world, businesses of all sizes and types rely heavily on computer systems and automation tools to carry out their daily operations. However, this dependency on technology poses a significant threat to cybersecurity and the protection of sensitive data from unauthorized access and online attacks. Unfortunately, data breaches, ransomware, and hacks have become increasingly common and sophisticated as technology advances. As a result, businesses need to keep up with the latest cybersecurity trends and regulations, which can significantly impact their growth. Join senior decision-makers at the 6th Annual Cyber Security Summit to discuss the latest trends and challenges in securing your sensitive information. Engage in roundtable and panel discussions and learn from experts who will cover critical topics in cybersecurity, including AI in cybersecurity, ransomware attacks, cloud security, Zero Trust, mobile app security, and cyber risk assessment.

The IEEE International Conference "Engineering Management of Communication and Technology" (EMCTECH) aims to advance knowledge in innovation and engineering management. It focuses on topics like business model innovation, technology trends, globalization challenges, and personal development to enhance management and leadership skills and facilitate knowledge exchange between academia and industry.